Frequently Asked Questions
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- What Is the Difference Between Hugo Health, Hugo Connect and Hugo Health Kindred?
- I’m Participating in a Study and Received an Email (Or a Text) With a Link to Survey Questions. Unfortunately, I Couldn’t Complete Them All at Once. Are My Previous Answers Lost?
- I Don’t See Any of My Data, Is Something Wrong?
- Do I Need to Sign Into My Portal Every Time I Log Into Hugo in Order to Keep My Timeline Updated?
- My Health System Isn’t Available. What Should I Do?
- Can I Share My Data With My Physician, Family, or Friends?
- How Do I Use My Data to Participate in Research?
- What if I Decide to Leave Hugo?
- Does Hugo Share My Health Information?
- Can I Request Records for My Children?
- How Secure Is My Health Information in Hugo?